AI Assistants & Customer Service
AI assistants for your customer service.
Powered by your knowledge and featuring seamless handoffs.
We develop AI assistants for your website that operate using approved knowledge. They answer frequently asked questions, capture user inquiries, and route complex cases to your team as needed.
Clear scope · Dedicated point of contact
BRIEFLY EXPLAINED
AI Assistants & Customer Service
An AI customer service assistant provides support for recurring questions, drawing from a defined knowledge base. In the context of B2B software, this might include product features, setup steps, or support channels. It requires clear boundaries and an accessible human point of contact.
What we take care of for you.
01
Shared Knowledge
We structure relevant FAQs, help texts, and product information. Outdated, contradictory, or confidential content is clarified prior to integration.
02
Understand the request
The assistant can ask relevant follow-up questions and prepare a request for your team. The data it collects and the actions it is permitted to perform are explicitly defined.
03
Targeted handover
When information is lacking, sensitive questions arise, or a callback is requested, there is a clear path to a human representative. Integration with tickets or CRM entries is limited strictly to the agreed-upon scope.
Depending on the project:
- Python
- React
- HubSpot
COOPERATION
A clear path to implementation.
01
Select use case
We select a manageable scope of questions and define when the assistant should provide an answer or hand over the interaction.
02
Testing knowledge & boundaries
Representative questions, ambiguous inquiries, and impermissible instructions are tested. The knowledge base and response rules are adjusted accordingly.
03
Evaluate pilot
A limited pilot provides insights into response quality and handovers. Only then will we decide together on further content and features.
FAQ
Your questions.
Clear answers.
Can the assistant provide incorrect answers?
Ja. Deshalb gehören begrenzte Aufgaben, Tests und klare Übergaberegeln zur Planung. Für kritische Entscheidungen ist eine menschliche Prüfung erforderlich. Eine fehlerfreie Antwortquote versprechen wir nicht.
What content is required?
Current released product information, common customer questions and existing support answers. If there is no reliable knowledge base, we start structuring it before the assistant is used publicly.
How is personal data handled?
Before implementation, we clarify details regarding providers, data flows, access rights, and retention. Necessary data protection documentation and legal assessments are coordinated separately. Confidential information must not be included in a public knowledge base without prior review.
Can the chatbot be connected to a CRM or helpdesk?
Yes, provided that suitable interfaces and permissions are in place. We define which data may be transmitted and which actions may be triggered. External license and usage costs are accounted for transparently.
Continue thinking beyond the project.
For recurring tasks, we will arrange a suitable, ongoing working relationship.